I had a leak from the AC and we got by with running portable AC for a while because I really hate dealing with vendors who can be so shady. Now at home mostly with this pandemic I knew I had to get this fixed before the geat wave comes. I finally settled on Sergei after reading the reviews for quite a few vendors. I had to wait a few days for him to come but that just showed that he is a popular man. Lol.
He was quick in response and was prompt on his appt. He inspected and showed us pictures of the issue to clearly point out the problem. Our condenser coil was covered in dust, freezing the inside, and when it melted it leaked amongst many other issues. He gave us 3 different options which included trying to clean the coil, but he admitted up front that this option would not come with any guarantee that it would work, as coils are not meant to be cleaned. The other option was to replace the coil and condenser (the outside unit), and he gave us two models to choose from. After discussing the two estimates that he left us with, we chose to replace the 25 year old unit with a new AC unit. It was a lot more than the cleaning option, but the quote was excellent for a 3 ton AC unit. Sergei's explanation of different options really sold us.
I really appreciated the fact that he gave a through explanations and options. And the thing is, he gave us a free estimate so when he left we could have easily called another company, if we did not feel he was being honest with us or something. I felt that Sergei was very professional and trustworthy.
Installation took place after they set down sheets and covered furnitures near the attic. After the day long installation, Sergei took some time to explain what future maintenance might be needed and types of filters (Mer 8) to use for efficiency. I enjoyed using HVAC and will recommend him to my friends and family. AC works great now. Thanks.